Privacy at LobangNow
Clear purposes.
Clear choices.
This policy explains how LobangNow handles personal data when you use our website, restaurant analyser, assessments, WhatsApp services or contact us.
1. Information we collect
Depending on how you use LobangNow, we may collect your name, business name, email address, telephone number, website, restaurant details, assessment answers, messages, uploaded media and technical information such as request time and security identifiers.
2. Why we use it
We use personal data to provide the service you request, deliver an assessment or report, respond to enquiries, operate and secure our systems, maintain business records, improve our services and meet legal obligations. We only use it for purposes we have notified to you or where permitted by law.
3. Marketing choices
Marketing consent is optional. Website forms use separate, unchecked choices for email marketing and WhatsApp or phone marketing. Declining marketing does not prevent you from receiving the assessment or service you requested. You can withdraw marketing consent at any time by using the unsubscribe instruction in a message or emailing us.
4. Who may process the data
We may use service providers that help us host, secure, analyse and operate LobangNow or deliver communications. They receive only the information needed for their role and must protect it. We do not sell personal data. We may disclose information where required by law or to protect users and our services.
5. Retention and security
We use reasonable safeguards designed to prevent unauthorised access, collection, use, disclosure, copying or loss. We keep personal data only while it is needed for the purpose collected, our legitimate business or legal requirements, and then delete or anonymise it where appropriate.
6. Access, correction and withdrawal
You may ask to access or correct personal data we control, withdraw consent, or request deletion where applicable. Email [email protected] with enough information for us to verify and respond to the request. Withdrawing consent may affect services that require that data, and we will explain the likely consequence.
7. Questions and complaints
Contact our data protection contact at [email protected]. Please describe your question or concern and provide a way for us to respond.
8. Changes to this policy
We may update this policy when our services or legal obligations change. The current version and update date will remain available on this page.